Refund Policy

When a client books a session on AstroManage, they accept this refund policy as part of the booking process. No separate agreement is needed.

Cancellations can be initiated by either the client or the astrologer through the app. When cancelled, the booking is immediately removed from the calendar and a notification is sent to both parties on WhatsApp.

Approved refunds are processed within 5–7 business days. The amount is returned to the original payment method (UPI, card, or net banking) used by the client.

Razorpay charges a small payment processing fee that may not be refundable in some cases. If this applies, we will communicate it clearly before confirming the refund.

If a client and astrologer disagree on whether a refund is warranted, either party can raise a dispute through the app or by contacting our support team on WhatsApp.

Our team will review the dispute within 48 business hours and make a final decision. Factors considered include:

• Session recordings or notes (if available)
• WhatsApp communication history
• Astrologer's track record and ratings
• Client's booking history

AstroManage's decision is final and binding.

When a full refund is issued, the 15% platform commission is also refunded to the client (i.e., the full booking amount is returned).

For partial refunds (50%), the platform commission is deducted proportionally from the non-refunded portion only.

Astrologers are not charged a commission on refunded sessions.

• Sessions that have been completed
• Sessions cancelled after the scheduled time has passed
• Client no-shows where the astrologer was present and ready
• Cases where the astrologer can demonstrate the session was conducted (e.g., WhatsApp call logs, Meet recording)

To request a refund, open the app and tap "Cancel session" or "Report an issue" on the relevant booking. Alternatively:

WhatsApp: +918278280222 (typically responds in <2 hours)

Email: support@astromanage.com